We hope no one ever needs to return a cover purchased from us. However, in the event that this is required, please review our policy below.Damaged Goods
If you wish to report a lost or damaged cover, please contact our Customer Service team by email at email@example.com or by phone at 1-888-699-8670 (9:00 am to 5:00 pm Eastern Time Monday through Friday) within 14 days of notification that your order has been shipped to you. All claims for lost or damaged goods or error in shipment must be made through our Customer Service team.
If something went wrong in shipping and your cover was damaged, we will help you file a claim with our carrier. Provided your claim is approved, we will refund payment or replace your cover.
The Mauz Book Company does not represent or guarantee that our shipper will accept any and/or all claims filed with them. Any such refunds or replacements are subject to their terms and conditions. The Mauz Book Company is not responsible for lost, delayed, damaged or mishandled shipments due to an error in transport by our carrier. That being said, we ship UPS. They are a great company, so if something like the above happens, it is certainly an exception.Missing Goods
If you did not receive your cover (i.e. lost in shipment) or received the wrong cover, please let us know within 15 days of receiving the cover or of notification of shipment and we will assist you in making things right. If we shipped you the wrong cover, we will get you the right one ASAP.The Bottom Line on Returns & Refunds
If something goes wrong and you aren't satisfied, we will work with you to figure out a way to make it right. We are a small business and our reputation is extremely important to us.